Delivery and Returns

Leed time

We are known for our in-house decorating facilities and  once we receive confirmation of art approval and proper vector files, it generally takes approximately 2-3 weeks for your order to be completed. Shipping time is not included. We are not responsible for any delay once your order is in possession of the courier due to weather conditions or similar circumstances beyond our immediate control.

Rush orders

We have a large selection of products that can be shipped 24 hours after order processing. Please note that decorated product will be produced EXACTLY as per art file submitted. Imprint size must be specified or Alliance will decide on a suitable imprint size. Artwork must be reviewed, as no paper proof will be provided. Alliance Embroidery will not be held responsible for delay if art requirements are not met.

What method of shipping do you use?

We will ship your goods by UPS or we can ship on your behalf using your own carrier or you can simply pick up your order from our office in Markham to avoid shipping charges.

Please note the freights are not included in the prices shown on the website.

REFUNDS/EXCHANGES

Please ensure that you choose your promotional products carefully as we don't accept returns on customized products. In the event that you are dissatisfied with your order, please let us know within 24 hours. We will verify what the issues are and review your order on a case-by-case basis and get back to you. If the error is on our part, we will issue a refund to the original method of payment within 7 business days of receipt of the product. We will credit the original shipping cost to you.

If the ordered item is not available or we are unable to fulfil your order we will notify you within 24 hours to provide an estimated stock arrival date or an alternative options